PRIVACY POLICY:

This Privacy Policy describes how we collect and use information provided through our website. By visiting our Website, you consent us to collect, use, store, delete and disclosure of your information to relative parties and government departments and authorities without your consent. Our Privacy Policy is effective form the date last modified – Please see modified date on the website. Privacy Policy will be modified anytime without any notification to any parties in advance. Privacy modifications will be effective from the date of published on our website.

Collection of Personal Information:

By accepting this Privacy Policy you expressly consent to our use and disclosure of your personal information in the manner prescribed in this Privacy Policy. This Privacy Policy is incorporated into and subject to the terms of the Terms and Conditions. Subject to the requirements of applicable local law, we strive to provide a consistent set of privacy practices.

Information We Collect:

Emails may be sent to you from us. Users have the option to unsubscribe from the newsletter at any time and at their sole discretion.

Following Information you voluntarily provide by visiting our web Site will be stored securely.

  1. Name
  2. Address details
  3. Email addresses
  4. Phone contact numbers
  5. Other information provided by you.

We do not store information such as:

  1. Bank information
  2. Credit and Debit card information or account details
  3. Financial details or affiliated information
  4. Any other private information supplied by you.

Cookies:

Cookies are used in the Website to make your online experience more convenient and enjoyable. Cookies are small bits of electronic information that are stored on your computer about your visit to the Website. No personal information is received or recorded in the cookies used in our Website.

Log file information:

The Webhost server automatically records information that your browser sends whenever you visit our Website site. Information recorded includes are your Internet Protocol address, your browser type and version, and the duration of the visit to our Website. This information is used to monitor and analyse user behaviours and patterns. 

When you send messages through the Trucktools Website, E.g. Product and information enquires etc., the content of your messages could be used and retained in order to process your request. Use of your personal information that is collected through the trucktools website, can be used to send promotional materials that are relevant to our business.

Sharing of Information:

Your personal information will not be shared with any third parties.

  1. As necessary to respond to a request or inquiry that you have submit through our Website.
  2. To comply with local, federal and International law enforcement agencies and regulations, legal processes, and or a request by law enforcement or governmental authorities.
  3. To protect the rights, property or safety of others and
  4. If the business associated with the Site (including your personal information collected through the Site) is sold through a sale of stock or assets.

Security:

The personal information that you provide is stored on our contractors servers, which are located in secure facilities with restricted access, and protected by protocols and procedures designed and guaranteed by our contractor/s to ensure the security of this information. However, no server, computer or communications network or system, or data transmission over the Internet is 100% guaranteed to be secure due to illegal hacker activities. Therefore, any information you transmit and provide through our Website is at your own risk.

Warranty Policy:

Goods and Services warranty:

The standard warranty period commences from date of purchase and warranty is limited to manufacturer warranty at all times and is limited to manufacturers design, faults and workmanship. Warranty does not apply for usual wear and tear. Warranty is limited to 12 months on tools sold by Trucktools. Any variation to above mentioned warranty must be discussed and agreed by Trucktools management in writing. 

Please note: warranty doesn't always include freight charges, labor costs and travel expenses which can be incurred by the purchaser. Each case is unique and will be treated accordingly. Items claimed to be defective are to be returned at the purchase’s own risk and at times, freight can be paid by the purchaser. No partial or full responsibility is taken by Trucktools management or their subsidiaries for loss or damages occurred during return of the product(s). The warranty will be deemed null and void, if correct operation and maintenance procedure of the product as instructed in the operations manuals are not followed. 

Warranty does not include or cover any consequential losses or damages resulting from failure of parts or equipment. Warranty becomes immediately null and void If/when the purchaser makes any design changes (fully or partially) to the product or uses non-genuine or used replacement parts. Trucktools complies with Australian Consumer Law warranty policy at all times.