IMPORTANT DELIVERY AND FREIGHT INFORMATION:

IMPORTANT. PLEASE READ:

FREIGHT DISPATCH DAYS: MONDAY TO THURSDAY: Cut off time 1.30pm.

CREDIT CARD PAYMENTS: FASTER ORDER SERVICE. NO CARD SURCHARGES APPLY.

PAYPAL PAYMENT / DIRECT BANK PAYMENTS: EXPECT ORDER DELAYS. Items over 3kg's, additional charges apply.

ITEMS OVER 3 KG'S / Larger than A4 ,  WILL BE SUBJECT TO ADDTIONAL FREIGHT CHARGES.

Additional per kg / GW freight charges apply over 3 KG's / Larger than A4 size..

OVERNIGHT SERVICE:  Applies to capital city's only. Additional Charges apply. Remote areas: Allow extra 1 to 2 days depending.

PO BOX UP TO 5 KG'S ONLY:  Additional Freight Charges Apply.

RESIDENTIAL DELIVERIES: Over 3kg / A4, Additional, Freight Charges May Apply

PALLET FREIGHT: Additional Freight Charges Apply.

REMOTE LOCATIONS: Additional Freight Charges May Apply over 3kg's / A4 Size.

We do our best to source the best freight rates. Freight collection is welcome via your choice of carrier.
CAPRICORN MEMBERS: Checkout using your Capricorn Member Number only. No other means of payment required.

DIRECT BANK PAYMENTS: Direct Bank Payments, expect order delays.
IF SIGNATURE IS UNOBTAINABLE UPON DELIVERY: ITEM WILL BE MARKED TO BE LEFT AT FRONT DOOR UNLESS OTHERWISE INSTRUCTED by customer.

IMPORTANT NOTE ON "PO BOX" DELIVERIES: ADDITIONAL FREIGHT CHARGE OF $9.95 on top of minimum charge and over 3kg, additional per kg charge.

LARGE BULKY ITEMS / PALLET FREIGHT:  Forklift must be available upon delivery.

Products purchased and paid via online are dispatched to clients via various carriers we use within Australia. Delivery could take up to 2 to 7 business days for rural or interstate unless a priority service is requested by customer. Products are dispatched from main warehouse based in Melbourne SE Region. We suggest that customers get their orders in before 1pm as we have various pick up cut off times with different carriers.

1.  Trucktools will endeavour to deliver products promptly. However, are not responsible for delays in delivery by the courier and other unforeseen circumstances including lost or stolen items and products that are out of control of Trucktools. Customers are advised to contact the delivery partner directly for information if / when delivery is delayed. 

2. All orders dispatched require a signature of receipt at the nominated delivery address. Trucktools will take request\s that products are to be left at outside of the address (premises) however this request is at the full responsibility of the purchaser.

3.  Trucktools are not responsible for any charges incurred (imposed by the courier companies) by non collection at the time of first delivery attempt.

Delivery partners: TNT FEDEX Road / Overnight,  Star Track, Border Express, Couriers Please, TOLL / IPEC.

Once product\s are dispatched, customers can track their orders via a provided tracking number given if the customer has provided their email address.

Please note that products will only be dispatched once payment is made in full.

If you required further information, please contact us.